USA orders ship from our California warehouse. Delivery times are detailed at checkout and are calculated from dispatch.
Orders usually ship within 24-48 hours.
For all orders, tracking is emailed automatically once your order is dispatched. Delivery times may vary for remote or regional locations.
AU, EU & UK ORDERS
AU, EU and UK orders ship from our China warehouse. Delivery times are detailed at checkout and are calculated from dispatch.
Orders usually ship within 24-48 hours.
For all orders, tracking is emailed automatically once your order is dispatched. Delivery times may vary for remote or regional locations.
ORDER EDITS/CANCELLATIONS
Requests to edit an address/item or cancel an order must be made within 1 hour of placing your order.
Our team begins fulfilling orders shortly after they are placed to ensure timely dispatch. Once an order is in fulfilment edits or cancellations are not possible.
POSTAL ISSUES
IF YOURE HAVING AN ISSUE WITH DELIVERY, YOUR FIRST POINT OF CONTACT SHOULD BE THE CARRIER. IF THEY DO NOT RESPOND PLEASE REACH OUT TO US AND WE WILL HELP INVESTIGATE.
We do not take responsibility for orders sent to incorrectly-entered addresses. We do not take responsibility for stolen packages. WE DO NOT TAKE RESPONSIBILITY FOR ORDERS DESTROYED DUE TO BEING deemed ABANDONED BY POSTAL SERVICES.
Whether you are requesting an exchange or a refund,please note:
Items must be unworn, unaltered, and in original condition with all packaging and tags included
if approved, A return processing fee must be purchased before sending your item back
Return shipping must be organised and covered by the customer
Sales on discounted items are FINAL
RETURN RESPONSIBILITY
RETURN REQUESTS ARE TO BE MADE WITHIN 7 DAYS OF DELIVERY.
To start a return please fill out THE FORM BELOW and include "RETURN" followed by your 5-digit order number in the message.
US customers ship to our California warehouse. International customers ship to Mass HQ, NT, Australia.
SIZE/ITEM EXCHANGES
Once your return is received and approved, A store credit will be issued directly to your account for the original order amount. Credit can be used to repurchase your preferred size or item. Stock availability cannot be guaranteed.
RETURN FOR REFUND
Once your return is received and approved, your refund will be processed to your original payment method within 10 business days, minus the original shipping amount.
GOT A LEMON?
If your item arrives damaged, incorrect or faulty:
Contact us immediately
Include photos and your order number
We will assess and replace free of charge
Damage from force or improper care is not considered a manufacturing fault.
